Ordering and pickup
Everything about ordering from us, in one place, so you do not have to piece it together from five different pages.
The five steps
- Get in touch at least 10 days ahead. Call 716-436-3001 during open hours, or use the contact form. Ten days is the minimum for a custom cake or hand-piped cut-out cookies. Holiday weeks and graduation season fill up well before that.
- Tell us the details. The date, roughly how many people, the flavors, the colors, and anything dietary. A photograph of what you have in mind, or of the invitation, is worth more than a paragraph of description.
- Pay in full to confirm. Orders are paid in full when they are placed, by Venmo, PayPal, over the phone or in store. No exceptions. Until it is paid, the date is not held.
- Collect at the bakery. Everything is pickup at 3062 Delaware Avenue, during open hours on your agreed day. Free parking is in the lot behind the building, with the entrance on Kinsey Avenue rather than off Delaware.
- Get it home safely. Keep a cake cold and level. A flat footwell beats a car seat every time. Our cakes are doweled, so they are stable when they are handled that way, but once a cake leaves the bakery it is in your care.
What we can and cannot do
| Minimum notice, custom orders | 10 days |
|---|---|
| Payment | In full at time of order: Venmo, PayPal, phone, in store |
| Delivery | None. All orders are collected at the bakery |
| Shipping | Cut-out cookies only |
| Cake tastings | Not offered |
| Wedding cakes and dessert tables | Yes, by arrangement. Book as far ahead as you can |
| Walk-in purchases | Yes, from the case during open hours |
When we are open
| Monday | Closed |
|---|---|
| Tuesday | Closed |
| Wednesday | 9am - 4pm |
| Thursday | 10am - 5pm |
| Friday | 8am - 6pm |
| Saturday | 8am - 1pm |
| Sunday | Closed |
Because we are closed Sunday, Monday and Tuesday, an order for one of those days has to be collected by 1pm on the Saturday before. Count that in when you are working backwards from your date, since it pushes the practical lead time closer to two weeks.
From June to October you can also find us at the Kenmore Farmers Market on Sunday mornings, 9am to 1pm.
Changes and cancellations
Call the bakery as early as you can. Small changes are often possible well before the bake date. Our refund and cake breakage policy sets out the cancellation schedule in full: 7 or more days for a full refund, 4 to 6 days for 50%, 3 days for 25%, and no refund inside 2 days.
Allergies, in plain terms
We specialize in being allergy friendly and we take the utmost precaution against cross contamination. But nuts, peanuts, soy, dairy, eggs and gluten are all used in the same facility, so nothing we make can be described as allergen-free or safe for a severe allergy. Tell us what you are dealing with, and make your own judgement about what is right for you. What we can do for particular diets is set out on our gluten-free, vegan and keto page.